In the case that your by charlotte piece requires a repair outside of the warranty period it can be repaired through our local jewellery partner. Repair services are only available for customers who purchase directly from the by charlotte website or
In most cases, our jeweller can fix your piece depending on how long you have had the item and how damaged it is. The most common types of repairs include:. All jewellery restoration is different but still possible if you bring the piece to a profess
We have no set price for jewellery repair as each repair service differs, however, at by charlotte we are committed to ensuring repairs are cost-effective for our customers. Some repairs are consistently more expensive than others because of the requ
All repair quotes are valid for 1 month once we receive your repair return. Any repairs that have not been paid for after that period of return may be subject to a changed quote depending on the services available and any cost increases to the servic
We will keep repairs on hand for 1 month after they are received by our team in HQ. Repairs that have not been paid for after that period of return may be subject to a voided service, meaning we will contact you to organise payment for sending back y
The length of repair depends on what is required for the repair and how many other repairs are in the week our jeweller has yours. Some repairs may take longer than previously expected if the jeweller doesn’t have all the materials they need in stock
Most coloured stone rings can be resized, with the exception of organic gems such as pearls, amber and opals. Certain stones, such as emeralds, require an extra level of care as they cannot be subjected to the same processes that other coloured stone