Do you offer jewellery repairs?Updated 5 months ago
In the case that your by charlotte piece requires a repair outside of the warranty period it can be repaired through our local jewellery partner.
Repair services are only available for customers who purchase directly from the by charlotte website or in-store. Purchases outside of by charlotte are not approved for repairs unless sent to us from our stockists directly.
Purchases of 18k Vermeil or 926 Sterling Silver between 6 months and 2 years are available for a repair service depending on the damage. Purchases of 14k Gold have a lifetime repair service available and can be offered at any stage of wear.
Repair costs are the sole responsibility of the customer (unless in the case of a warranty cover) and must be paid prior to the repair being sent out for service.
We offer repairs on the below issues, anything outside of this will require a custom quote from our jeweller:
- Soldering (broken chains)
- Soldering (new clasp)
- Re-attach clasp and pearl to chain/bracelets (wire added)
- Re-plating services
- Polishing services
- Cleaning services
- Sourcing gems
If you are unsure about whether you are covered for a repair or not, we encourage you to contact our Online Care Team. No additional warranty is offered on the repair except for what our repair partner offers.