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by charlotte

We offer repair services for by charlotte jewellery only and will not accept jewellery from other brands. In most cases, our jeweller can fix your piece depending on how long you have had the item and how damaged it is. The most common types of repairs include:<ul><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Soldering (broken chains)</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Soldering (new clasp)</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Re-attach clasp and pearl to chain/bracelets (wire added)</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Re-plating services</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Polishing services</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Cleaning services</li><li class="p1" style="font-family: Inter; font-size: 14px; color: rgb(96, 96, 96); text-align: left;">Sourcing gems</li></ul>All jewellery restoration is different but still possible if you bring the piece to a professional. These experts know how to best work with various metals and gemstones without causing further damage to your item.

We offer repair services for by charlotte jewellery only and will not accept jewellery from other brands. In most cases, our jeweller can fix your piece depending on how long you have had the item and how damaged it is. The most common types of repai

Can you repair all jewellery?

Repairs

FAQs

Is this an Australian label?

Where can I find your stockists?

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Where are your boutiques located?

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Our Boutiques

Brand

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Discount and Promotions

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Afterpay

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Gifting

Orders

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My tracking says delivered but I haven't received my order. What can I do?

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Australian Orders

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International Orders

Shipping

Where can I find sizing information?

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What necklace length is right for me?

What happens if I order the wrong size?

Sizing

Where is your jewellery made?

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Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

What is covered under your warranty?

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Warranty

Do you offer jewellery repairs?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

What is your return policy?

Will your store accept an online order return in-store?

Do you accept jewellery bought from one of your stockists?

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Can I return earrings?

How do I return an item domestically?

How much is returns postage in Australia?

Australian Returns

How do I return an item internationally?

How much is returns postage Internationally?

International Returns

Returns

Where can I find your piercing FAQs?

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What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings

Can you repair all jewellery?Updated 5 months ago