All of our By Charlotte jewellery is quality-checked by a jeweller, plus a member of our dispatch team. However, from time to time, there may be a rare fault. Our goods come with guarantees that are included under the Australian Consumer Law. You are
We will always try our best to accommodate customers within reason. Our ultimate goal is to ensure that you have received a By Charlotte piece that can be cherished and loved for a long time. Our warranty covers all minor and major manufacturing defe
We will gladly offer a replacement if the product was confirmed by one of our team as faulted within the first 6 months of purchase. To notify us of a faulty product, please contact our Online Care Team with your order number or proof of purchase det