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by charlotte logo

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Product Care

How do I wear and care for my cuff?

Our cuffs are delicate by design and require special care to ensure they stay beautiful and last for years to come. Here are some tips on how to care for your cuffs:. Wearing Your Cuffs. Cleaning Your Cuffs. Pieces that are worn or cared for incorrec

How do I wear and care for my pearls?

Freshwater pearls are delicate in nature and require special care to ensure they stay beautiful and last for years to come. Here are some tips on how to care for your pearl jewels:. Wearing Your Pearls. Cleaning Your Pearls. Pieces that are worn or c

How do I wear and care for my necklace?

Our necklaces are delicate by design and require special care to ensure they stay beautiful and last for years to come. Here are some tips on how to care for your necklace:. Wearing Your Necklace. Cleaning Your Necklace. Pieces that are worn or cared

Can I swim or shower in my jewellery?

We do not recommend exposing your jewellery to water for multiple reasons. Not only can the water erode and damage the plating of your piece (sterling silver or vermeil) but by design our jewellery is still quite fine and delicate, it will break if f

Can I exercise in my jewellery?

We do not recommend exercising in your jewellery for multiple reasons. Not only can sweat damage the plating of your piece (sterling silver or vermeil) but by design our jewellery is still quite fine and delicate, it will break if force is applied. A

My ring has small scratches. Is that normal?

Yes! Metal is malleable and therefore over time will exhibit signs of wear and tear. It is recommended that you have your pieces of jewellery assessed every 12 months to ensure all stone settings are secure and also to have a clean and polish, which