If you are not 100% satisfied with your purchase or simply have changed your mind, you can return your items within 30 days of delivery for either a refund or store credit (+10%). At this time we are unable to facilitate both direct exchanges and ret
At this time we are not able to facilitate omni-channel returns. Online purchases cannot be returned at any of our boutique locations. If you'd like to return your online order, please request your online return through our return portal here.
Independent stockists that sell by charlotte jewellery (such as David Jones, The Iconic, Superette, etc.) have their own return policy which may differ from our return policy. If you did not purchase from by charlotte online or the by charlotte flags
All final-sale items purchased at any time are final. We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund. by charlotte complies with
We do not accept returns or exchanges for any of our earring styles due to hygiene reasons. All earrings are final sale and will not be accepted back into stock for a simple change of mind. If you have ordered multiple earrings and wish to return one