If you are not 100% satisfied with your purchase or simply have changed your mind, you can return your items within 30 days of delivery for either a refund or store credit (+10%). At this time we are unable to facilitate both direct exchanges and ret
We want you to love your by charlotte purchase, however, if you have changed your mind, you can return your items within 30 days of receiving your purchase. Please be sure to read our Returns Policy to ensure your item is eligible for a return. If yo
We offer a flat-rate fee of $10.00 for all domestic online returns within Australia. This fee covers the cost of the pre-paid return label. You can either print your own label or take it to your local Australia Post office where they will scan your d
We do not accept returns or exchanges for pierced earring styles due to hygiene reasons. All earrings are final sale and will not be accepted back into stock for a simple change of mind. If you have ordered multiple earrings and wish to return one pa
Independent stockists that sell by charlotte jewellery (such as David Jones, The Iconic, Superette, etc.) have their own return policy which may differ from our return policy. If you did not purchase from by charlotte online or the by charlotte flags
At this time we are not able to facilitate omni-channel returns. Online purchases cannot be returned at our Sydney Flagship Boutique. If you'd like to return your online order, please request your online return through our Return Portal here.
All sale items purchased during sale periods are final. We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund. by charlotte complies wi