What is your return policy?Updated 5 months ago

If you are not 100% satisfied with your purchase or simply have changed your mind, you can return your items within 30 days of delivery for either a refund or store credit (+10%).

At this time we are unable to facilitate both direct exchanges and returns to any of our Boutique locations. Instead, we encourage you to place a new order for your desired item and return the original item for a refund.

Returns can only be accepted if:

• You request a return within 30 days of receiving your order.
• The item is unused and in its original condition.
• The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition.
• All items, including gift boxes, must be protected in secure packaging when you return the item.

We do not accept final sales, earrings or engraved items for return (unless faulty). For more information about our policy, you can visit our Returns Page. If you’d like to return an item purchased from our website, simply lodge a return via our Return Portal.