Any orders that are purchased with an express service will automatically be fast-tracked and packed as a priority. We highly recommend purchasing the express service if you require this order urgently. Due to order constraints, we are unable to accom
Due to the high volume of orders our dispatch team processes, we cannot amend your order once it has been placed. If you would like to cancel your order instead, we will do our best to facilitate this for you. As cancellation requests are time-sensit
We will do our best to accommodate special requests within reason and our control. Please note during sale and promotional periods we will not be able to assist with these requests. If you have a special request, we encourage you to contact our Onlin
Your order will be delivered in an eco-friendly by charlotte cotton drawstring bag. Jewellery will be packaged in our iconic pink by charlotte box, with a 100% cotton pink pouch and meaning card (if applicable to your purchase). At by charlotte, we b
Due to the high volume of orders that we are processing, we cannot guarantee that your order can be cancelled in time. While we will try our best to cancel your order, it may have been processed and shipped already. As cancellation requests are time-
You can request a gift receipt during checkout while you're on the shipping information page. When the gift receipt option is selected, your order will be packed with a gift receipt instead of an invoice. Unlike an invoice, a gift receipt does not in
Yes, we ship internationally using DHL International Express. We offer international shipping to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, Uni