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by charlotte logo

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Can I Cancel My Order?Updated an hour ago

Due to the high volume of orders that we are processing, we cannot guarantee that your order can be cancelled in time. While we will try our best to cancel your order, it may have been processed and shipped already. Cancellations are not guaranteed under our T&Cs.

As cancellation requests are time-sensitive, please call us as soon as possible to speak to one of our team members. If your order has been packed up, we will be unable to void the transaction, and you will need to return the package once it's been received, as per our return policy here.

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