Click & Collect is a convenient way to shop online and pick up your order at your preferred By Charlotte boutique. To make shopping easier, we offer Click & Collect so you can secure your favourite pieces online and collect them in-store at a time th

Click &amp; Collect is a convenient way to shop online and pick up your order at your preferred By Charlotte boutique. To make shopping easier, we offer Click &amp; Collect so you can secure your favourite pieces online and collect them in-store at a time that suits you. T&amp;Cs are available <a href="https://bycharlotte.com.au/pages/click-collect-terms-and-conditions" target="_blank" rel="noopener noreferrer">here</a>.Is this available in all your stores?Click &amp; Collect is currently available at selected By Charlotte boutiques. Simply choose Click &amp; Collect at checkout and select your preferred boutique from the list of available locations. Once your order is ready, you&#x2019;ll receive an email confirmation letting you know it&#x2019;s available for collection.What are the costs involved?There is no additional cost to use Click &amp; Collect. You&#x2019;ll pay for your order online as usual, and your items will be prepared at the boutique for you to collect. Please bring your order confirmation and a valid photo ID when collecting your purchase.How long will it take for my order to be ready?We aim to process all Click &amp; Collect orders within 4 hours (with the exception of public holidays). On normal trade days, orders made after 2pm will be ready for collection on the following day. On late-night trade days, orders made after 4pm will be ready for collection on the following day. You will receive an email as soon as your order is ready to collect.Can someone else collect my order?Yes, if you would like someone to collect the order on your behalf, ensure they have the original order confirmation email and their photo ID. We may contact you via phone to confirm before releasing the item to the nominated person.Can I return a Click &amp; Collect order?Yes, Click &amp; Collect orders are subject to the By Charlotte&#xA0;online returns policy, available <a href="https://bycharlotte.com.au/pages/returns-policy" style=" text-decoration: underline;">here</a>. Refunds will be processed to your original payment method. Whether you paid by card, credit, or through a third-party service, your reimbursement will be returned the same way.If you&apos;d prefer to exchange your items on the spot, we&apos;re more than happy to assist. Simply let the store team know you&apos;d like to return your item, and they&#x2019;ll be able to help you on the day. Alternatively, you&apos;re welcome to return your item through our online <a href="https://bycharlotte.com.au/a/return" style=" text-decoration: underline;">Return Portal&#xA0;</a>if that&#x2019;s more convenient.How do I use Click &amp; Collect?<ol><li data-start="1916" data-end="1971">Select your favourite pieces and proceed to checkout.</li><li data-start="1916" data-end="1971">At checkout, select Click &amp; Collect as your delivery method.</li><li>Choose your preferred boutique from the available options.</li><li>Complete your payment to secure your order.</li><li>Wait for your email notification confirming your order is ready for collection.</li><li>Visit the boutique with your confirmation email and a valid photo ID to collect your order.</li></ol>

Click & Collect Information

Ship From Store allows us to fulfil your online order directly from one of our By Charlotte boutiques. This service helps us get your jewellery to you faster and ensures access to pieces that may not always be available through our central warehouse.

Ship From Store allows us to fulfil your online order directly from one of our By Charlotte boutiques. This service helps us get your jewellery to you faster and ensures access to pieces that may not always be available through our central warehouse.Is this available in all your stores?Not all boutiques are set up to ship orders, but when you place an order online, our system will automatically allocate stock from the location best able to fulfil it quickly. This may include a boutique that has the item available and ready to dispatch.What are the costs involved?There is no additional cost to you when an order is shipped from one of our boutiques. Shipping fees remain the same as outlined in our standard <a href="https://bycharlotte.com.au/pages/shipping-policy-information" target="_blank" rel="noopener noreferrer">Shipping Policy</a>. All parcels are sent with tracking and require a signature on delivery for security.How long will it take for my order to be shipped?Orders shipped from the store are generally dispatched within 1&#x2013;2 business days, similar to warehouse fulfilment. Delivery times will vary depending on your location and the courier service used, but you&#x2019;ll receive an email with tracking details once your parcel is on its way.Will my order look different if it ships from a boutique?Your order will be packed with the same care and attention as all By Charlotte orders. Items are packaged in our signature By Charlotte packaging and include all relevant receipts and documentation.Can I return an order shipped from a store?Yes, orders shipped from the store can be returned in line with our standard <a href="https://bycharlotte.com.au/pages/returns-policy" target="_blank" rel="noopener noreferrer">Returns Policy</a>. Please lodge your return via our <a href="https://bycharlotte.com.au/a/return" target="_blank" rel="noopener noreferrer">Returns Portal</a>, and the item will be directed back to HQ for processing.How do I know if my order will ship from a store?This is not something you&#x2019;ll need to select or manage. If your order is allocated to a boutique for fulfilment, you&#x2019;ll simply receive your standard shipping confirmation and tracking details once it has been dispatched.

Ship From Store Information

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Collect & Ship From Boutique

Orders

Is This An Australian Label?

Where Can I Find Your Stockists?

How Do I Contact Your Company?

About Us

Where Are Your Boutiques Located?

What Payment Methods Are Available Instore?

What Services Are Available Instore?

Our Boutiques

Brand

Am I Able To Expedite My Order?

Can I Edit My Order?

Can I Cancel My Order?

How Do I Request a Gift Receipt?

Order Management

My Order Is Delayed.

My Order Hasn't Been Received.

Order Troubleshooting

Afterpay Information

Paypal Information

Buy Now, Pay Later (BNPL)

How Do I Apply My Discount?

Do You Offer Welcome Discounts?

Do You Offer Birthday Discounts?

What Promotions Are Available?

Discounts & Promotions

Is Warehouse Collection Available?

What's Your Delivery Timeframe?

How Do I Track My Order?

Do You Ship To PO boxes?

Is This A Signature Service?

Is My Order Insured?

Shipping Management

My Order Hasn't Arrived Yet.

My Tracking Isn’t Updating.

My Order Is Missing Or Incorrect.

Shipping Troubleshooting

Domestic Shipping Fees?

What Couriers Do You Use?

Do You Offer Same Day Delivery?

Australian Orders

International Shipping Fees?

Do I Need To Pay Import Fees?

A Guide To Duties, Taxes & Fees.

International Orders

Shipping

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How Do I Make A Claim?

Warranty Support

What Is Your Return Policy?

How Do I Return My Item?

Return Support

Returns

What Is Your Repair Policy?

How Do I Request A Service?

Repair Support

Repairs

Where Is Your Jewellery Made?

How Are Your Pieces Designed?

Is Your Jewellery Waterproof?

Is Your Jewellery Nickel-free?

Our Craft

Production

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

FAQs

Sizing

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

Where can I find your piercing FAQs?

What are our studio rules?

What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings