Unfortunately, you cannot collect your order from the on-site warehouse as the By Charlotte HQ is a closed location. Please feel free to visit any of our boutique locations as an alternative. For more information on our stores, please click here.
All orders are dispatched from our warehouse in NSW, Australia, and are processed Monday to Friday, excluding public holidays. Orders placed after 1pm AEDT will be included in the next business day's dispatch schedule. Please allow 1–3 business days
Once your order has been dispatched, you’ll receive a shipment confirmation email with your order details, delivery address, and a consignment number. This consignment number allows you to track your order’s progress online. Tracking details will alw
For orders that are dispatched with Australia Post, we ship to PO boxes unless otherwise stated by Australia Post. This does not include Same Day orders. For orders that are shipped through DHL, we are unable to ship to both PO boxes and Military add
Yes, due to the high value of our orders, our delivery services require a signature upon delivery. If you are unavailable during delivery, your parcel will likely be taken to your LPO for collection. If you're an international customer, you'll need t
All of our shipping methods are fully insured, so your pieces are protected while in transit. Every parcel requires a signature upon delivery, and you (or someone at your nominated address) will be responsible for signing to confirm receipt. Once sig