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Materials

Does your jewellery contain nickel?

Although our jewellery is nickel-free, traces of it may exist due to machinery, and cross-contamination during the production process. Please contact our Customer Care Team if you experience a reaction within the first few wears, and they will be abl

How are your pieces sustainably produced? What is your impact?

At by charlotte it is important to us that we work with manufacturers who are certified by both RJC and SCS, who also align with our brand values and who are able to make a commitment to sustainability with us. All company policies are formulated to

What is the difference between vermeil and solid gold?

Gold Vermeil is a technique used where Sterling Silver is electro-plated together with Solid Gold. It is popular due to its long-lasting wear and all by charlotte Vermeil pieces are electroplated with 18ct gold using a thickness of 3 microns. 14ct So

Why choose a lab-grown over natural diamond?

Lab grown diamonds are known as cultured, man-made or engineered diamonds and are grown in a highly controlled state-of-the-art laboratory. Lab-grown diamonds are physically, optically, and chemically identical to mined natural diamonds the differenc

Are your natural diamonds ethically sourced?

All diamonds we use are sourced from an RJC manufacturer according to the Kimberley Process Certification Scheme (KPCS) and are sourced only with the explicit guarantee that they have been mined and cut in line with UN regulated guidelines regarding

Are your natural diamonds certified?

All diamonds we use are sourced from an RJC manufacturer according to the Kimberley Process Certification Scheme (KPCS). The Kimberley Process (KP) is a multilateral trade regime established in 2003 with the goal of preventing the flow of conflict di

Are these real or synthetic gemstones?

The gemstones we use are synthetic. A synthetic gemstone is a type of premium, high-grade, man-made stone that mimics the cut, colour and clarity of real precious and semi-precious gemstones (i.e.; Like how Cubic Zirconia's mimic diamonds). Using syn