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FAQs

Where is your jewellery made?

We work with a small network of Responsible Jewellery Council (RJC) and SCS-accredited international manufacturers based in Thailand and China. As a certified member of the RJC, all factory operations are performed according to Responsible Jewellery

What are your pieces made with?

At by charlotte, we pride ourselves on quality craftsmanship and attention to detail. Each unique piece is designed in-house and meticulously refined by our designers and Charlotte herself. From the initial drawings to the final samples, we work clos

Can I engrave my jewellery?

We now offer engraving! Engraving is only available online through limited pieces please check out our Engravable Jewellery for more information on what styles we offer. Please bear in mind any pieces that are engraved will not be eligible for return

Can you customise a by charlotte necklace?

All of our pieces are designed in Australia and are produced overseas by fully certified members of the Responsible Jewellery Council (RJC) and signatories to the UN Global Compact based in Thailand. Due to this, we cannot make any changes to the des

Is your jewellery waterproof?

No a majority of our jewellery is not waterproof and for good reason! While water doesn't have an immediate effect on 18k Vermeil Gold, continuous contact with water or other chemicals such as perfume, deodorant and household cleaning products can ca