My Order Is Delayed.Updated 30 minutes ago

If your order is delayed, first confirm with the courier why that would be. This could be checking your Australia Post app or contacting DHL directly to understand where the delay has come from. Is it network delays? Do you have outstanding duties or taxes that need to be paid?

After you've checked those items off and still find you're not sure what's happened with your parcel, we encourage you to contact our team directly here for further support. We will then begin an investigation and look at the next steps from there.