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Order Troubleshooting
Order Delays
If your order is delayed, first confirm with the courier why that would be. This could be checking your Australia Post app or contacting DHL directly to understand where the delay has come from. Is it network delays? Do you have outstanding duties or
Order Not Received
If your order is delivered but not received, we would love to investigate this for you. If you haven’t already, we first recommend checking with neighbours, building management, or anyone else who may have accepted the delivery on your behalf. After