My Order Hasn't Been Received.Updated 30 minutes ago

If your order is delivered but not received, we would love to investigate this for you. If you haven’t already, we first recommend checking with neighbours, building management, or anyone else who may have accepted the delivery on your behalf.

After you've checked those items off and still find you're not sure what's happened with your parcel, we encourage you to contact our team directly here for further support. We will then begin an investigation and look at the next steps from there.