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by charlotte logo

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My Order Hasn't Arrived Yet.Updated 8 hours ago

We’re so sorry your order hasn’t arrived when expected. Delivery timeframes begin once your order has been dispatched, and sometimes couriers experience delays outside of our control. Please check your tracking link for the latest updates. 

If your parcel hasn’t moved in several business days, contact our team here, and we’ll investigate further with the courier. In most cases, it may just be a network delay or additional fees (like duties and taxes) need to be paid. Please check prior to contacting us.

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