How do I return an item domestically?Updated 5 months ago

We want you to love your by charlotte purchase, however, if you have changed your mind, you can return your items within 30 days of receiving your purchase.

Please be sure to read our Returns Policy to ensure your item is eligible for a return. If you’d like to return an item purchased from our website, simply lodge a return via our Return Portal.

How to return your item/s:

1. Lodge a return via our Return Portal here.
2. Enter your order details.
3. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item.
4. Read our Return Policy and confirm to agree.
5. Choose your return resolution. You have the option of a store credit + 10% or a refund to your original payment method.
6. Your return fee (if applicable) will be deducted from your original total.
7. Print off your label and attach it to the package. If you do not have a printer, your local Australia Post Office will be able to scan your digital label and print it for you. Items must be protected in a satchel or secure packaging. Be sure to include your completed Return Form with your RMA number and details.
8. Drop off your parcel at your nearest Post Office.
9. Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 5 business days for your refund to be received once approved.

Online purchases cannot be returned at any of our boutique locations, if you try to return we will respectfully be unable to accept. We also ask that do not return your order in person to our HQ as it will not be accepted. If you have any issues, we encourage you to contact our Online Care Team.