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by charlotte

Sterling silver and solid gold pieces can be cleaned using a soft polishing cloth or ideally a jewellery cleansing solution.&#xA0;Gold and rose gold plated pieces should be cleaned very gently with a soft polishing cloth.&#xA0;Do not use tissue paper or paper towels.Please note that with all plated jewellery over time the top metal will wear away. Therefore, plated pieces may need to be re-plated every few years.&#xA0;Our favourite jewellery cleaner is available for purchase through our website&#xA0;<a href="https://bycharlotte.com.au/collections/jewellery-cleaners" rel="noopener noreferrer" target="_blank" title="Jewellery cleaners">here.</a>

Sterling silver and solid gold pieces can be cleaned using a soft polishing cloth or ideally a jewellery cleansing solution. Gold and rose gold plated pieces should be cleaned very gently with a soft polishing cloth. Do not use tissue paper or paper

How do I clean my jewellery?

Care

FAQs

Is this an Australian label?

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Our Boutiques

Brand

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Do you accomodate special requests?

How will my order be packaged?

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How do I request a gift receipt?

Can I purchase online internationally?

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Do you have any welcome discount codes?

Do you offer birthday gifts or discounts?

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Can I return items that I purchased with a discount code?

Discount and Promotions

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Where is Afterpay available?

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I've been refunded but haven't received it yet? What's happening?

Afterpay

Do you offer gift wrapping?

What are some good gift ideas?

Gifting

Orders

Can I collect my order from your HQ?

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Do you ship interstate and internationally?

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My tracking says delivered but I haven't received my order. What can I do?

How much does domestic shipping cost?

How long does it take to ship domestic orders?

What domestic couriers do you use?

Do you offer same day delivery?

Australian Orders

How much does international shipping cost?

How long does it take to ship international orders?

What international couriers do you use?

What international customs and duty charges will I incur?

International Orders

Shipping

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

Sizing

Where is your jewellery made?

What are your pieces made with?

Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

What is the best way to care for my piece?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

What is covered under your warranty?

What is not covered under your warranty?

Does my jewellery come with a warranty?

How do I make a warranty claim?

Warranty

Do you offer jewellery repairs?

Can you repair all jewellery?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

Repairs

What is your return policy?

Will your store accept an online order return in-store?

Do you accept jewellery bought from one of your stockists?

Are you able to take back sales items?

Can I return earrings?

How do I return an item domestically?

How much is returns postage in Australia?

Australian Returns

How do I return an item internationally?

How much is returns postage Internationally?

International Returns

Returns

Where can I find your piercing FAQs?

What are our studio rules?

What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings

How do I clean my jewellery?Updated a year ago