If you are not 100% satisfied with your purchase or simply have changed your mind, you can return your items within 30 days of delivery for either a refund or store credit (+10%)*. At this time, we are unable to facilitate both direct exchanges and r

If you are not 100% satisfied with your purchase or simply have changed your mind, you can return your items within 30 days of delivery for either a&#xA0;refund or store credit (+10%)*. At this time, we are unable to facilitate&#xA0;both direct exchanges and returns to any of our Boutique locations.Instead, we encourage you to place a new order for your desired item and return the original item for a refund. Returns can only be accepted if:<ul><li>You request a return within 30 days of receiving your order.</li><li>The item is unused and in its original condition.</li><li>The item is in its original packaging and unworn. We can only accept the return of &apos;gift sets&apos; if all original components and packaging are in original, unused condition.</li><li>All items, including gift boxes, must be protected in secure packaging when you return them.</li></ul>We do not accept final sales, earrings or engraved items for return (unless faulty). For more information about our policy, you can visit our <a href="https://bycharlotte.com.au/pages/return-policy" rel="noopener noreferrer" target="_blank">Returns Page</a>. If you&#x2019;d like to return an item purchased from our website, simply lodge a return via our <a href="https://bycharlotte.com.au/a/return" rel="noopener noreferrer" target="_blank">Return Portal</a>.

What Is Your Return Policy?

Not loving your new piece? That's okay! We want to make the returns process as straightforward as possible. To ensure a smooth experience, please follow the steps below and provide all required information when visiting the original store of purchase

Not loving your new piece? That&apos;s okay! We want to make the returns process as straightforward as possible. To ensure a smooth experience, please follow the steps below&#xA0;and provide all required information when visiting the original store of purchase.&#xA0;Our stockists will review your item in line with our return guidelines (and theirs) before accepting a return. In some cases, they may need to contact us directly for a second assessment, but you&#x2019;ll be kept informed throughout the process.<hr>Online ReturnsStep 1: Lodge a return via our Return Portal <a href="https://bycharlotte.com.au/a/return" target="_blank" rel="noopener noreferrer">here</a>, and enter your order details.Step 2:&#xA0;Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item. Read our Return Policy&#xA0;and confirm that you agree.&#xA0;Then, choose your return resolution. You have the option of either a store credit (+10%) or a refund to your original payment method.Step 3:&#xA0;Print off your label and attach it to the package. Don&apos;t have a printer? Your local Australia Post Office will be able to scan your digital label and print it for you. Items must be protected in a satchel or secure packaging.Step 4:&#xA0;Drop your parcel at your nearest APO.Step 5:&#xA0;Once your return has been received, checked and approved by our team, your refund or store credit will be processed. Please allow up to 5 business days for your refund to be received once processed.<hr>In-store ReturnsStep 1: Return your item in person to any of our By Charlotte Boutiques.Step 2:&#xA0;Our team will assess the item&#xA0;to determine whether an exchange, refund, or credit (100%) will be offered in accordance with our policy.<hr>International ReturnsStep 1: Lodge a return via our Return Portal <a href="https://bycharlotte.com.au/a/return" target="_blank" rel="noopener noreferrer">here</a>, and enter your order details.Step 2:&#xA0;Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item. Read our Return Policy&#xA0;and confirm that you agree.&#xA0;Then, choose your return resolution. You have the option of either a store credit (+10%) or a refund to your original payment method.Step 3:&#xA0;As we don&#x2019;t currently provide international return labels, customers are responsible&#xA0;for arranging their own. We recommend using tracked shipping, as we can&#x2019;t cover items lost in transit. Please package items securely; no additional forms are required, as your RMA details are available to us.Step 4:&#xA0;Drop your parcel at your nearest PO.Step 5:&#xA0;Once your return has been received, checked and approved by our team, your refund or store credit will be processed. Please allow up to 5 business days for your refund to be received once processed.<hr>Purchases From StockistsStep 1: Return your item in person to any of our vetted Stockists.Step 2:&#xA0;Their team will assess the item to determine whether a return will be offered in accordance with their (and our) policy.

How Do I Return My Item?

Need support? Our team is just an email away.

Something urgent? Call us and we’ll take care of it.

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