Our Sydney Boutique is where the magic of by charlotte is brought to life.  Please see the below details to locate us:  Sydney Flagship Boutique43 William St, Paddington NSW 2021(02) 8959 4900Our iconic boutique and ‘Everything you are is enough’ lot

<div class="tofi_tile_content_desc"><span style="font-family: Inter; font-size: 14px;">Our Sydney Boutique is where the magic of<em>&#xA0;by charlotte </em>is brought to life.&#x202F; Please see the below details to locate us:&#xA0;</span></div><div class="tofi_tile_content_desc"><span style="font-family: Inter; font-size: 14px;">&#xA0;</span></div><div class="tofi_tile_content_desc"><span style="font-family: Inter; font-size: 14px;"><strong style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;"><u>Sydney Flagship Boutique</u></strong></span></div><div class="tofi_tile_content_desc"><span style="font-family: Inter; font-size: 14px;">43 William St, Paddington NSW 2021</span></div><div class="tofi_tile_content_desc"><span style="font-family: Inter; font-size: 14px;"><a data-dtype="d3ifr" data-local-attribute="d3ph" data-ved="2ahUKEwid4KzUkoHsAhUYzTgGHYL1Bm0QkAgoADAZegQIGRAD" href="https://www.google.com/search?q=by+charlotte+paddington&amp;rlz=1C5CHFA_enAU914AU914&amp;oq=by+charlotte+paddington&amp;aqs=chrome..69i57j46j0l3j69i60l3.2609j0j7&amp;sourceid=chrome&amp;ie=UTF-8#" style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;">(02) 8959 4900</a></span><span style="font-family: Inter; font-size: 14px;"><strong><br></strong></span><span style="font-family: Inter; font-size: 14px;"><br>Our iconic boutique and &#x2018;Everything you are is enough&#x2019; lotus mural is situated in the heart of Sydney&#x2019;s quaint shopping hub, Paddington.&#xA0;</span><span style="font-family: Inter; font-size: 14px;">Filled with abundant natural light and uplifting messages, visitors are instantly transported to a calm and peaceful sanctuary.</span><span style="font-family: Inter; font-size: 14px;"><br><br>Visitors are invited to explore our full collection of jewellery and gifts while learning about the intention behind each piece.&#xA0;</span><span style="font-family: Inter; font-size: 14px;">This unique shopping experience was intended to make our community feel welcome and grounded while providing a retreat from the hustle and bustle of everyday life.<br><br></span><span style="font-family: Inter; font-size: 14px;">For more information about our boutique please click <a href="https://bycharlotte.com.au/pages/our-boutique" rel="noopener noreferrer" style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;" target="_blank">here</a>.</span></div>

Where is your Sydney boutique located?

Our Sydney Flagship boutique is where the magic of by charlotte is brought to life.  Please see the below details to visit us:Store HoursStore hours will vary during public holidays and seasonal trade. Please always check our website or contact our s

<div class="docs-material" id="docs-chrome" tabindex="0"><div id="docs-additional-bars"><div class="name-box-enabled formula-bar-with-name-box-wrapper" id="formula-bar-name-box-wrapper"><div class="formula-bar formulabar-disabled" id="formula-bar"><div id="t-formula-bar-input-container"><div dir="ltr"><div spellcheck="false"><span style="font-family: Inter; font-size: 14px;">Our Sydney Flagship boutique is where the magic of<em style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;">&#xA0;by charlotte&#xA0;</em>is brought to life.&#x202F; Please see the below details to visit us:</span><span style="font-family: Inter; font-size: 14px;"><strong><br><br><u>Store Hours</u></strong><br></span></div><div spellcheck="false"><div id="isPasted"><span style="font-family: Inter; font-size: 14px;">Store hours will vary during public holidays and seasonal trade. Please always check our website or contact our store directly if unsure about our hours.</span><span style="font-family: Inter; font-size: 14px;"><br><br>Monday to Wednesday - 10am to 5pm<br>Thursday - 10am to 6pm<br>Friday - 10am to 5pm<br>Saturday - 10am to 5pm<br>Sunday - 10:30am to 4pm</span><span style="font-family: Inter; font-size: 14px;"><br><br>For more information about our boutique please click <a href="https://bycharlotte.com.au/pages/our-boutique" id="isPasted" rel="noopener noreferrer" style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif;" target="_blank">here</a>.</span></div></div></div></div></div></div></div></div><div dir="ltr" id="docs-editor-container"><div id="docs-editor"><div dir="ltr" id="waffle-grid-container"><div class="grid-container" dir="ltr" id="1985618930-grid-container"><div class="overlay-container-ltr static-overlay-container" id="1985618930-static-overlay-container"><div><div class="freezebar" tabindex="0"><div class="freezebar-handle freezebar-vertical-handle"><span style="font-family: Inter; font-size: 14px;">&#xA0;</span></div></div><div class="freezebar" tabindex="0"><span style="font-family: Inter; font-size: 14px;">&#xA0;</span></div></div></div></div></div></div></div>

What are your Sydney boutique opening hours?

You can contact our Sydney Flagship Boutique by phone at (02) 8959 4900 or by email at paddington@bycharlotte.com.au.

<p><span style="font-family: Inter; font-size: 14px;">You can contact our Sydney Flagship Boutique by phone at (02) 8959 4900 or by email at <a href="mailto:paddington@bycharlotte.com.au">paddington@bycharlotte.com.au</a>.</span></p>

How can I contact your boutique?

Our Sydney Flagship Boutique accepts by charlotte gift vouchers, Amex, MasterCard, Visa Card, and Afterpay. For more information about our store, please click here.

<p><span style="font-family: Inter; font-size: 14px;">Our Sydney Flagship Boutique accepts <em>by charlotte</em> gift vouchers, Amex, MasterCard, Visa Card, and Afterpay.</span></p><p><span style="font-family: Inter; font-size: 14px;">For more information about our store, please click <a href="https://bycharlotte.com.au/pages/our-boutique" rel="noopener noreferrer" target="_blank">here</a>.</span></p>

What payment methods are available instore?

by charlotte

Our Store

Our Brand

Is this an Australian label?

Where can I find your stockists?

How do I contact your company?

FAQs

Am I able to fast track my order?

Can I change my order details once it's placed?

Do you accomodate special requests?

How will my order be packaged?

Can I cancel my order?

How do I request a gift receipt?

Can I purchase online internationally?

How do I enter my discount code?

Do you have any welcome discount codes?

Do you offer birthday gifts or discounts?

What can I do if my discount or promotional code isn't working?

Can I return items that I purchased with a discount code?

Discount and Promotions

What is Afterpay?

Do I pay interest on Afterpay purchases?

Where is Afterpay available?

What happens when I return an order paid with Afterpay?

I've been refunded but haven't received it yet? What's happening?

Afterpay

Do you offer gift wrapping?

What are some good gift ideas?

Gifting

Orders

Can I collect my order from your HQ?

How long will it take to receive my order?

How do I track my order?

Do you ship to PO boxes?

Do you ship interstate and internationally?

Do I need to sign for my order?

Is my order insured?

My tracking says delivered but I haven't received my order. What can I do?

How much does domestic shipping cost?

How long does it take to ship domestic orders?

What domestic couriers do you use?

Do you offer same day delivery?

Australian Orders

How much does international shipping cost?

How long does it take to ship international orders?

What international couriers do you use?

What international customs and duty charges will I incur?

International Orders

Shipping

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

Sizing

Where is your jewellery made?

What are your pieces made with?

Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

What is covered under your warranty?

What is not covered under your warranty?

Does my jewellery come with a warranty?

How do I make a warranty claim?

Warranty

Do you offer jewellery repairs?

Can you repair all jewellery?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

Repairs

What is your return policy?

How do I return an item?

How much is returns postage?

Can I return earrings?

Do you accept jewellery bought from one of your stockists?

Will your store accept an online order return?

Are you able to take back sales items?

Returns

What is the intention of this collection?

Can you share some key design features?

Which pieces are your favourite?

Kindred

Breathe

In Bloom

She Is Love

Live in Light

Awaken

Collections