We're delighted to welcome you into our by charlotte boutiques — beautifully curated spaces where you can explore our meaningful jewellery collections and connect with our story in person. Sydney Foundation Boutique - Paddington NSW43 William St, Pad

We&apos;re delighted to welcome you into our by charlotte boutiques &#x2014; beautifully curated spaces where you can explore our meaningful jewellery collections and connect with our story in person.&#xA0; Sydney Foundation Boutique - Paddington NSW 43 William St, Paddington NSW 2021Contact <a href="tel:61289594900" title="Phone (02) 8959 4900" style=" text-decoration: underline;" id="isPasted">(02) 8959 4900 &#xA0;</a><a data-fr-linked="true" href="mailto:paddington@bycharlotte.com.au" id="isPasted">paddington@bycharlotte.com.au</a> Store Hours Monday to Wednesday: 10am-5pm Thursday: 10am-6pm Friday: 10am-5pm Saturday: 10am-5pm Sunday:&#xA0;10.30am-4pm Our iconic boutique and &#x2018;Everything you are is enough&#x2019; lotus mural is situated in the heart of Sydney&#x2019;s quaint shopping hub, Paddington. Filled with abundant natural light and uplifting messages, visitors are instantly transported to a calm and peaceful sanctuary. Permanent Boutique - Robina QLD Shop 4077, Ground Floor, Robina Town Centre, Robina QLD 4226Contact <a href="tel:07 5600 1411" title="tel:07 5600 1411" style=" text-decoration: underline;">07 5600 1411 &#xA0;</a><a data-fr-linked="true" href="mailto:robina@bycharlotte.com.au">robina@bycharlotte.com.au</a> Store Hours Monday to Wednesday: 9am-5.30pm Thursday: 9am-9pm Friday: 9am-5.30pm Saturday: 9am-5.30pm Sunday: 9am-5.30pm Experience the world of by charlotte at our Robina Boutique. Browse our core and seasonal collections with the help of our in-store stylists, and personalise the perfect piece with our in-store locket photo printing and engraving services. Pop-up Boutique - Miranda NSW Level 2, (opposite Lululemon) Westfield Shopping Centre, 600 Kingsway, Miranda NSW 2228Contact <a href="tel:6140601387" title="tel:6140601387" style=" text-decoration: underline;" id="isPasted">0410 601 387</a><a href="tel:07 5600 1411" title="tel:07 5600 1411" style=" text-decoration: underline;"> &#xA0;</a><a href="mailto:miranda.boutique@bycharlotte.com.au" title="mailto:miranda.boutique@bycharlotte.com.au" style=" text-decoration: underline;" id="isPasted">miranda.boutique@bycharlotte.com.au</a> Store Hours Monday to Wednesday: 9.30am-6pm Thursday:&#xA0;9.30am-9pm Friday:&#xA0;9.30am-6pm Saturday: 9.30am-6pm Sunday: 10am-6pm Discover the world of by charlotte at our Miranda Pop-up. Located on level 2 of Miranda Westfield Shopping Centre, our blush pink pop-up invites you into a shopping experience unlike any other, complete with photo locket printing services so that you can find the perfect gift. Pop-up Boutique - QVB NSW QVB G, 42/455 George St, Sydney NSW 2000Contact <a href="tel:6140601408" title="tel:6140601408" style=" text-decoration: underline;" id="isPasted">0410 601 408</a><a href="tel:07 5600 1411" title="tel:07 5600 1411" style=" text-decoration: underline;"> &#xA0;</a><a href="mailto:qvb@bycharlotte.com.au" title="mailto:qvb@bycharlotte.com.au" style=" text-decoration: underline;" id="isPasted">qvb@bycharlotte.com.au</a> Store Hours Monday to Wednesday: 9am-6pm Thursday: 9am-9pm Friday: 9am-6pm Saturday: 9am-6pm Sunday: 10am-5pm Located in the heart of Sydney, our QVB Pop-Up is designed with gifting in mind. Select the perfect piece from our season and core collections with the help of our team of stylists. &#x2028; Pop-up Boutqiue - Chatswood NSW Level 5, Westfield Chatswood, 1 Anderson Street, Chatswood NSW 2067Contact <a href="tel:6140601452" title="tel:6140601452" style=" text-decoration: underline;" id="isPasted">0410 601 452</a><a href="tel:07 5600 1411" title="tel:07 5600 1411" style=" text-decoration: underline;"> </a><a href="mailto:chatswood@bycharlotte.com.au" title="mailto:chatswood@bycharlotte.com.au" style=" text-decoration: underline;" id="isPasted">chatswood@bycharlotte.com.au</a> Store Hours Monday to Wednesday: 9.30am-6pm Thursday: 9.30am-9pm Friday: 9.30am-6pm Saturday: 9am-6pm Sunday: 10am-6pm Our Chatswood Pop-up offers a carefully curated collection of our signature styles, perfect for holiday gifting. Open for a limited time, the pop-up experience goes beyond shopping, with a team of jewellery stylists offering personalised gift recommendations and styling advice to help you find the perfect piece for your loved ones. Services Offered We offer a range of services in-store, including Personal Styling, Professional Piercing (Paddington and Robina only), Engraving (Robina only), Locket Photo Printing (all stores), Gift Wrapping (all stores). More Info Visitors are invited to explore our full collection of jewellery and gifts while learning about the intention behind each piece. This unique shopping experience was intended to make our community feel welcome and grounded while providing a retreat from the hustle and bustle of everyday life.&#xA0; Whether you&apos;re seeking a keepsake, a gift, or a new ear piercing, our team is here to help you find jewellery that inspires and empowers. For more information about our boutiques, please click <a href="https://bycharlotte.com.au/pages/our-boutique" rel="noopener noreferrer" target="_blank">here</a>.

Where are your boutiques located?

Our Boutiques accepts by charlotte gift vouchers, Amex, MasterCard, Visa Card, and Afterpay. For more information about our store, please click here.

Our Boutiques accepts by charlotte gift vouchers, Amex, MasterCard, Visa Card, and Afterpay.For more information about our store, please click <a href="https://bycharlotte.com.au/pages/our-boutique" rel="noopener noreferrer" target="_blank">here</a>.

What payment methods are available instore?

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Something urgent? Please give us a call and we will assist you.

by charlotte

Our Store

Brand

Our Boutiques

Is this an Australian label?

Where can I find your stockists?

How do I contact your company?

FAQs

Am I able to expedite my order?

Can I change my order details once it's placed?

Do you accomodate special requests?

How will my order be packaged?

Can I cancel my order?

How do I request a gift receipt?

Can I purchase online internationally?

How do I enter my discount code?

Do you have any welcome discount codes?

Do you offer birthday gifts or discounts?

What can I do if my discount or promotional code isn't working?

Can I return items that I purchased with a discount code?

Discount and Promotions

What is Afterpay?

Do I pay interest on Afterpay purchases?

Where is Afterpay available?

What happens when I return an order paid with Afterpay?

I've been refunded but haven't received it yet? What's happening?

Afterpay

Do you offer gift wrapping?

What are some good gift ideas?

Gifting

Orders

Can I collect my order from your HQ?

How long will it take to receive my order?

How do I track my order?

Do you ship to PO boxes?

Do you ship interstate and internationally?

Do I need to sign for my order?

Is my order insured?

My tracking says delivered but I haven't received my order. What can I do?

How much does domestic shipping cost?

How long does it take to ship domestic orders?

What domestic couriers do you use?

Do you offer same day delivery?

Australian Orders

How much does international shipping cost?

How long does it take to ship international orders?

What international couriers do you use?

What international customs and duty charges will I incur?

International Orders

Shipping

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

Sizing

Where is your jewellery made?

What are your pieces made with?

Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

What is covered under your warranty?

What is not covered under your warranty?

Does my jewellery come with a warranty?

How do I make a warranty claim?

Warranty

Do you offer jewellery repairs?

Can you repair all jewellery?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

Repairs

What is your return policy?

Will your store accept an online order return in-store?

Do you accept jewellery bought from one of your stockists?

Are you able to take back sales items?

Can I return earrings?

How do I return an item domestically?

How much is returns postage in Australia?

Australian Returns

How do I return an item internationally?

How much is returns postage Internationally?

International Returns

Returns

Where can I find your piercing FAQs?

What are our studio rules?

What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings