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by charlotte

Our Orders

Orders

Our Australian Roots

Get In Touch

About Us

Where to Visit Us

Services We Offer

Available Payment Methods

Our Boutiques

Where To Visit Us

Our Stockists

Brand

Our Welcome Gift

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Applying Discounts

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Ship From Store Information

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Receipt Options

Order Management

Order Delays

Order Not Received

Order Troubleshooting

Shipping Within Australia

Our Delivery Partners

Our Same Day Service

Here At Home

Shipping Internationally

Our Delivery Partner

Understanding Import Fees

Guiding Customs, Duties & Taxes

Across The Globe

Our Shipping

Warehouse Collection

Delivery Timeframe

Tracking My Order

PO Box Orders

Signature Service

Order Insurance

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Waiting On Your Order

Trouble With Tracking

Issues With My Order

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Shipping

Our Warranty Policy

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Our Return Policy

Requesting A Return

Return Support

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Our Repair Policy

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Your Perfect Fit

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The Design Journey

The Production Journey

Water-Sensitive Jewellery

Nickel-Free Jewellery

Our Craft

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Discover Your Zodiac Stone

Discover Your Birth Flower

Our Materials

Our Commitment

Our Quality

Our Practices

Sourcing Diamonds

Our Transparency

Production

Living With Care

Cleaning with Care

Understanding Tarnishing

Preventing Tarnishing

Reversing Tarnishing

Our Care

Caring For Your Pearls

Caring For Your Cuff

Caring For Your Necklace

Jewellery And Water

Jewellery In Motion

Jewellery With Wear

Our Designs

Care

Our Piercings

Our Method

Our Aftercare

Studio Guidelines

Studs First, Hoops Later

The Fine Print

Healing Essentials

Changing Earrings

Irritation Bump

Recognising Infection

Our Healing

Piercings