Yes! We offer a premium gift-wrapping service at an additional cost. To add gift wrapping to your order simply add it to your cart upon checkout. Receive your order beautifully gift-wrapped in a signature pink by charlotte gift box lined with seasona

Yes! We offer a premium gift-wrapping service at an additional cost. To add gift wrapping to your order simply add it to your cart upon checkout.Receive your order beautifully gift-wrapped in a signature pink by charlotte gift box lined with seasonal tissue paper and wrapped with pink ribbon (if available).Each by charlotte gift box is housed for protection in a cardboard mailing box and padded with cardboard filling to ensure it arrives with you or a loved one, safe and sound.This option can fit a maximum of 4-5 pieces of jewellery or 1 piece of jewellery and 1 candle. Prints will not fit in our gift boxes. Our gift boxes are 100% recyclable, please care for our environment and recycle responsibly.All&#xA0;by charlotte jewellery comes in our signature pink box with a 100% eco-friendly cotton pouch included and a meaning card. At&#xA0;by charlotte, we believe in sustainability and conservation, therefore, to prevent unnecessary wastage, the number of cotton pouches is provided according to the size of the individual order.Our boxes are recyclable, however, we suggest that you do not store your jewels in our gift boxes long-term. Keep your jewellery in a cool, dry place away from direct sunlight.Please note that due to high order volumes, gift-wrapping services are not available during sales and promotional periods.Discover our full range of gift-wrapping options <a href="https://bycharlotte.com.au/collections/cards-gift-boxes" target="_self">here.</a>

Do you offer gift wrapping?

At by charlotte, we truly believe that jewellery should resonate with the wearer on a deep and personal level. If you're new here or simply need some assistance in finding the perfect piece for yourself or for someone else, we are happy to help. Look

At by charlotte, we truly believe that jewellery should resonate with the wearer on a deep and personal level.
If you&apos;re new here or simply need some assistance in finding the perfect piece for yourself or for someone else, we are happy to help.&#xA0;&#xA0;
Looking for something on trend? You can check out either our <a href="https://bycharlotte.com.au/collections/new-in" rel="noopener noreferrer" target="_blank">New In</a> or our <a href="https://bycharlotte.com.au/collections/best-sellers" rel="noopener noreferrer" target="_blank">Best Sellers</a> for a variety of pieces that are in high demand and being consistently restocked by our team.
Whether it be a special event or your loved one&apos;s birthday, for timeless pieces please see our <a href="https://bycharlotte.com.au/collections/14k-solid-gold" rel="noopener noreferrer" target="_blank">14k Sold Gold Jewellery</a> to purchase a staple made to last a lifetime.
True to the girl&apos;s girl movement over at&#xA0;by charlotte we love to match other staff within our various teams, and you can match with your girls too using our <a href="https://bycharlotte.com.au/collections/friendship-jewellery" rel="noopener noreferrer" target="_blank">Friendship Jewellery.</a>
While we love to share with other brands our <a href="https://bycharlotte.com.au/collections/exclusive-jewellery" rel="noopener noreferrer" target="_blank">Exclusive Jewellery</a> is only available at by charlotte and is designed to pair back with our <a href="https://bycharlotte.com.au/collections/signature-jewellery" rel="noopener noreferrer" target="_blank">Signature Jewellery</a>.
If you need a little inspiration (or want to purchase everything in sight) you can check out our <a href="https://bycharlotte.com.au/collections/gifts-home" rel="noopener noreferrer" target="_blank">Gifts &amp; Home</a> section for a breakdown of ideas and designs that pair well together.&#xA0;
Unsure of what you&apos;d like to purchase still? Not a problem we have digital and physical <a href="https://bycharlotte.com.au/collections/gift-cards">Gift Cards</a> that can be purchased at any time.
If you&apos;d like to talk to a stylist we encourage you to contact our online&#xA0;<a href="https://bycharlotte.com.au/pages/contact" rel="noopener noreferrer" target="_blank">Customer Care Department</a>&#xA0;by live chat.

What are some good gift ideas?

by charlotte

Gifting

Orders

Is this an Australian label?

Where can I find your stockists?

How do I contact your company?

FAQs

Where is your Sydney boutique located?

What are your Sydney boutique opening hours?

How can I contact your boutique?

What payment methods are available instore?

Our Store

Our Brand

Am I able to fast track my order?

Can I change my order details once it's placed?

Do you accomodate special requests?

How will my order be packaged?

Can I cancel my order?

How do I request a gift receipt?

Can I purchase online internationally?

How do I enter my discount code?

Do you have any welcome discount codes?

Do you offer birthday gifts or discounts?

What can I do if my discount or promotional code isn't working?

Can I return items that I purchased with a discount code?

Discount and Promotions

What is Afterpay?

Do I pay interest on Afterpay purchases?

Where is Afterpay available?

What happens when I return an order paid with Afterpay?

I've been refunded but haven't received it yet? What's happening?

Afterpay

Can I collect my order from your HQ?

How long will it take to receive my order?

How do I track my order?

Do you ship to PO boxes?

Do you ship interstate and internationally?

Do I need to sign for my order?

Is my order insured?

My tracking says delivered but I haven't received my order. What can I do?

How much does domestic shipping cost?

How long does it take to ship domestic orders?

What domestic couriers do you use?

Do you offer same day delivery?

Australian Orders

How much does international shipping cost?

How long does it take to ship international orders?

What international couriers do you use?

What international customs and duty charges will I incur?

International Orders

Shipping

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

Sizing

Where is your jewellery made?

What are your pieces made with?

Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

What is covered under your warranty?

What is not covered under your warranty?

Does my jewellery come with a warranty?

How do I make a warranty claim?

Warranty

Do you offer jewellery repairs?

Can you repair all jewellery?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

Repairs

What is your return policy?

How do I return an item?

How much is returns postage?

Can I return earrings?

Do you accept jewellery bought from one of your stockists?

Will your store accept an online order return?

Are you able to take back sales items?

Returns

What is the intention of this collection?

Can you share some key design features?

Which pieces are your favourite?

Kindred

Breathe

In Bloom

She Is Love

Live in Light

Awaken

Collections