What can I do if my discount or promotional code isn't working?Updated 10 months ago

If you're having trouble entering your discount code, please check out the link here to ensure you're entering your code correctly.

After reviewing that link if you have followed all the steps and it's still not working, we suggest clearing your cookies on the browser are you using. This should solve any issues and will allow you to place a new order with the discount code.

If your promo code won’t apply or you receive an error message, please check whether the following applies to you:

• You’ve already used the code. Most discount codes can be used once only, so if you or someone else has ever used the code in the past then it won’t work again. 
• The items aren’t eligible. Be sure to check the terms and conditions of the code, and make sure the items in your shopping cart aren’t excluded from the promotion.
  Some common exclusions are sale items, gift cards and vouchers, and gift wrapping.
• The code has been entered incorrectly. Our discount codes are case-sensitive, so be sure to enter them exactly as they are written.
• The code has expired. Check the expiry date of the discount code, most discount codes expire after a set period.

If you still have issues after checking the above, we encourage you to contact our Online Care Team with a screenshot of your discount code with the items in your cart and we will investigate it further for you.