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by charlotte

<p>Our jewellery is stocked in-store and online at premium Australian and International stockists. You can find our full stockist list <a href="https://bycharlotte.com.au/pages/stockists" rel="noopener noreferrer" target="_blank">here.</a></p>

Our jewellery is stocked in-store and online at premium Australian and International stockists. You can find our full stockist list here.

Where can I find your stockists?

Brand

About Us

Australian Brand

Our Stockists

Get In Touch

Where to Visit Us

Available Payment Methods

Services We Offer

Our Boutiques

Expediting An Order

Updating An Order

Cancelling An Order

Receipt Options

Order Management

Order Delays

Order Not Received

Order Troubleshooting

Click & Collect Information

Ship From Store Information

Boutique to You

Afterpay Information

Paypal Information

Buy Now, Pay Later

Applying Discounts

Our Welcome Gift

Your Birthday Gift

Available Promotions

Exclusive Offers

Orders

Warehouse Collection

Delivery Timeframe

Tracking My Order

PO Box Orders

Signature Service

Order Insurance

Shipping Management

Waiting on Your Order

Trouble with Tracking

Issues with My Order

Shipping Troubleshooting

Shipping Within Australia

Our Delivery Partners

Our Same Day Service

Here At Home

Shipping Internationally

Our Delivery Partner

Understanding Import Fees

Guiding Customs, Duties & Taxes

Across The Globe

Shipping

Our Warranty Policy

Making A Claim

Warranty Support

Our Return Policy

Requesting A Return

Return Support

Returns

Our Repair Policy

Requesting A Service

Repair Support

Repairs

The Design Journey

The Production Journey

Water and Your Jewellery

Consciously Nickel-Free Jewellery

Our Craft

Metal Information

Stone Information

Discover Your Zodiac Stone

Discover Your Birth Flower

Materials

Our Commitment

Ethical Practices

Sourcing Diamonds

Our Quality Promise

Transparency

Production

Your Perfect Fit

Sizing Support

Sizing

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

FAQs

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

Where can I find your piercing FAQs?

What are our studio rules?

What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings

Our StockistsUpdated 8 hours ago