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by charlotte

Absolutely, we want to celebrate your birthday with you! Simply add your birthday information when you sign up for our newsletter&#xA0;or update your account details to receive a 15% discount code on your birthday.Your birthday code will be emailed to you 3 weeks before your birthday, so you must be signed up for at least 1 month prior to receive your code. Your code is valid for 1 month from the original send-out date.

Absolutely, we want to celebrate your birthday with you! Simply add your birthday information when you sign up for our newsletter or update your account details to receive a 15% discount code on your birthday. Your birthday code will be emailed to yo

Do you offer birthday gifts or discounts?

Orders

Discounts & Promotions

Is This An Australian Label?

Where Can I Find Your Stockists?

How Do I Contact Your Company?

Company FAQs

Where Are Your Boutiques Located?

What Payment Methods Are Available Instore?

Our Boutiques

Brand

Am I Able To Expedite My Order?

Can I Edit My Order?

Can I Cancel My Order?

How Do I Request a Gift Receipt?

Order Management FAQs

My Order Is Delayed—What Should I do?

My Order Hasn't Been Received—What Should I do?

Order Issue FAQs

How Do I Apply My Discount?

Do You Offer Welcome Discounts?

Do You Offer Birthday Discounts?

What is Afterpay?

Why use Afterpay?

How do I use Afterpay?

How do I set up an Afterpay account?

Are there any fees for using Afterpay?

Is Afterpay accepted in-store and online?

Is Afterpay safe to use?

What happens if I require a refund and paid using Afterpay?

Afterpay

Do you offer gift wrapping?

What are some good gift ideas?

Gifting

Can I collect my order from your HQ?

How long will it take to receive my order?

How do I track my order?

Do you ship to PO boxes?

Do you ship interstate and internationally?

Do I need to sign for my order?

Is my order insured?

My tracking says delivered but I haven't received my order. What can I do?

FAQs

How much does domestic shipping cost?

How long does it take to ship domestic orders?

What domestic couriers do you use?

Do you offer same day delivery?

Australian Orders

How much does international shipping cost?

How long does it take to ship international orders?

What international couriers do you use?

What international customs and duty charges will I incur?

International Orders

Shipping

What is covered under your warranty?

What is not covered under your warranty?

How do I make a warranty claim?

Warranty FAQs

What is your return policy?

Will your store accept an online order return in-store?

Do you accept jewellery bought from one of your stockists?

Are you able to take back sales items?

Can I return earrings?

Return FAQs

How do I return an item domestically?

How much is returns postage in Australia?

Australian Returns

How do I return an item internationally?

How much is returns postage Internationally?

International Returns

Returns

Do you offer jewellery repairs?

Can you repair all jewellery?

Is your repair service expensive?

How long does my repair quote last?

What happens if I don't pay for my repair?

How long will my repair take?

Can I have my gemstone rings resized?

Repairs

Where is your jewellery made?

What are your pieces made with?

Can I engrave my jewellery?

Can you customise a by charlotte necklace?

Is your jewellery waterproof?

Does your jewellery contain nickel?

How are your pieces sustainably produced? What is your impact?

What is the difference between vermeil and solid gold?

Why choose a lab-grown over natural diamond?

Are your natural diamonds ethically sourced?

Are your natural diamonds certified?

Are these real or synthetic gemstones?

Materials

Production

Where can I find sizing information?

How do I find my ring size?

What necklace length is right for me?

What happens if I order the wrong size?

Sizing

What is the best way to care for my piece?

How do I clean my jewellery?

What is tarnishing?

How can I best prevent tarnishing?

My jewellery has tarnished. What can I do?

How do I wear and care for my cuff?

How do I wear and care for my pearls?

How do I wear and care for my necklace?

Can I swim or shower in my jewellery?

Can I exercise in my jewellery?

My ring has small scratches. Is that normal?

Product Care

Care

Where can I find your piercing FAQs?

What are our studio rules?

What piercings do you offer?

Why can’t I be pierced with hoops?

What needles do you use to pierce?

What is the recommended healing time?

Why do I need to have ID for myself and child if they are under 16 years?

Can I buy earrings in store to be pierced with and not the studio?

What are your top care tips?

When can I change my earrings?

What is an irritation bump?

What should I do if my piercing is infected? How can I tell if it's infected?

Piercing Care

Piercings

Do You Offer Birthday Discounts?Updated 34 minutes ago