Can I return items that I purchased with a discount code?Updated 10 months ago

Yes, you can! Items purchased using a discount or promotional code are eligible for either a store credit or a refund.

Any items which are final sale will be mentioned at check out prior to purchase. Please check over your order carefully prior to finalising your cart.

We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund. 

by charlotte complies with Australian Consumer Law and our products come with a consumer guarantee that ensures our products are sold without faults and are the same as described online.

You can read our full return policy here.